KPH Customer care
We insist that each team member provides the very highest level of workmanship and customer care and that no detail however small is too small.
For us it has never been about how fast or how cheaply we can build rather it is how well we can manufacture. To this end, we have a daily routine of walking around the workshops, checking the work in progress. It is a matter of pride amongst the team that we cannot find faults.
Ultimately, it is our dedicated team that make us exceptional, and we cannot emphasise enough the pride we have in them and the pride we all have in all our horseboxes.
Our reputation for manufacturing quality horseboxes is only surpassed by our unwavering commitment to customer care that Janet, Russell, and I insist on providing for every customer. To this end, we have worked tirelessly to build a close-knit team of very skilled professionals who really do take pride in their work. It is an easy thing to say, “Pride in Workmanship” and we feel it needs a little more explanation. For us, “Pride in Workmanship,” has a depth of meaning, and what we are saying, is that a team member has understood a specific assignment, applied their wealth of experience and professional judgment, completed the task to the highest possible standards and the work has passed our internal quality control inspections and passed without any snagging faults.
We often say, “the devil is in the little details.” These seemingly minor aspects of the manufacturing process are often what make the biggest difference in the final product. By focusing on these details and ensuring they are executed with the utmost care and precision, we achieve a level of unmatched quality and ultimately, durability.
This dedication to quality at all levels, even where no one will see, speaks to the strong culture of excellence that permeates KPH. It’s not just about following a set of rules or procedures, but about instilling a mindset of continuous improvement and a genuine pride in the work being done. This culture is what truly sets KPH apart and ensures that quality is not just a buzzword, but a way of life.
KPH 2 year After Sales Support Package (ASSP)
We are so confident in the quality of our horseboxes, we back them up with a comprehensive two-year warranty and our groundbreaking KPH 2 year After Sales Support Package, providing added peace of mind. This comprehensive support package is complemented by exceptional, lifelong customer care.
Customer care is as important as our stunning horseboxes, and it starts from first contact. We can say with total confidence that replies to queries are answered in minutes, even in the evenings or early hours and that’s 7 days a week!
For visits, we openly walk customers around the site, visiting each building and department, showing all the stages of manufacture. We believe in transparency and want our clients to see firsthand how we operate and the care we put into each horsebox we build. Furthermore, we believe that spending time understanding the customer’s unique needs and clearly explaining any limitations, as well as time spent choosing colours and finishes is the foundation for creating the perfect bespoke horsebox to exceed expectations.
Throughout the manufacturing process, customers are welcome to visit, and we send build photos and updates. On completion, when we hand over a shiny new horsebox, there is inevitably a lot of information to pass to the often over excited owner, and again, we set no limit on time for this. Once home, we recognise that new questions may arise, so we are ready to answer questions promptly.
Customer feedback
As an example of our customer care, the below feedback from Claudia and Jane is typical, and every one of our customers receives this level of commitment from the team at KPH.
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‘Hi Kevin,
Just a quick note to let you know just how happy we are with our 7.5 tonne deluxe Helios horsebox. It has been with us for a few weeks now and has excelled expectations on all levels. The workmanship is superb, and it drives like a dream. Our 17.2h geldings fit in easily … I could add so much more.
I would also like to thank you for your continuous after sales support. As you know, this is our first lorry and there are just so many questions we have! Thank you for your patience and for being available to speak all the time.
Best Regards to you and the KPH Team
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